Explain to the customer about any feature of the app that is requested. For e.g: Auto reminder. Payment settings, Data entry etc.

Auto Reminder Feature

- Inform customers that this feature will be accessed and configured by super admin only and from mobile app only. 

- We can set an Auto reminder for Receivable through Email, SMS, and Whatsapp

- link for Auto reminder config is below

 Webinar link for Auto reminder:  https://www.youtube.com/watch?v=RpSWWncnGEg&t=18s

Youtube Link for Auto reminder:

https://www.youtube.com/watch?v=UxSVV3KXStk&t=15s 

Payment settings

- short video of one minute where Payment setting is explained 

https://www.youtube.com/watch?v=COn4CRESaPs&list=PLcFrYg2p20DflhYWo9tyNNuzf1jnETPpA

Data Entry

- Explain the customer about the complete data entry feature like how to create Sales, Sales Order, Purchase invoice, purchase order , Receipt, payment and many more

- The data entry is created from mobile only.

- Data entry can be created from Dashboard > Create entry button, Party option > Ledger > Entry and Sales Team Tab > All entries > click on the entry which the end user want to create

> If resolved

>Disposition: Product knowledge - Product knowledge 

• We only sync limited data/fields from Tally which we want to show it on the mobile app. So putting the data back might not give 100% result in Tally. 

• Secondly, we do not have any database stored on the server through which the data can be pulled back. 

• Thirdly, the key to decrypt the data is stored on the mobile device only and only at the mobile device, data can be viewed, thus making it not possible to reverse the data. 

• Lastly, to provide another level of data security, we have decided not to provide this as a solution. 

> If resolved

>Disposition: Product knowledge - Tally_data_backup_query 

Currently, the data is stored at 3 places, PC where the Desktop app is installed, On our Server which is hosted on AWS, and lastly on the mobile device. At all the 3 locations, data is stored completely in Encrypted format, making it impossible for anyone to read the data. 

• We provide complete end-to-end encryption of the data. The data is completely encrypted on the desktop app as well as the mobile phones. It can only be accessed by authorized users through the Android / iOS applications.

• The data synced from Tally is stored in a separate folder in encrypted format in your computer where the Biz Analyst sync application is installed. This way it can never corrupt/change/affect your original Tally data.

• The encrypted data is then transported to your mobile device via the cloud. The decryption of this data happens on the mobile app, thus providing a complete end-end encryption of your data.

• Additionally, the data decrypted on your phone is stored on your phone after encrypting with a personal key which will be different for each mobile device. So, if someone had access to your phone and got access to the file on your phone's file system, they would not be able to view the data. The only way of viewing the data is through the mobile application, which can successfully decrypt the data stored on your phone.

> If resolved

>Disposition: Product knowledge - Data_security 

-Inform merchant the official email ID of biz analyst help@siliconveins.com

Disposition > If resolved Product knowledge - Wants email ID of BA