Step 1:  If the desktop app is not syncing and getting an error that the desktop app is not connecting.

Step 2: After checking with ODBC and firewall settings and if the desktop app connection is still not solved then check with the antivirus if the Biz desktop app is Excluded from Antivirus or not

Step 2.1: If Biz desktop is excluded from antivirus what should be done?

• If Exlcuded then the data will sync after following all steps. If not then raise a ticket in L2 team. 

Step 2.2: If Biz desktop is NOT excluded from antivirus what should be done?

• If Biz Analyst is not excluded then need to follow the steps to exclude the app from antivirus

Note: We exclude the Desktop app from antivirus for below reason

• If desktop app is not getting connect 

• Not able to open the app and getting JavaScript Prompt error

• Not able to login and getting EACCESS error on desktop app

• If there is a prompt stating desktop is blocked by antivirus or firewall

Step 4: link to exclude the app : https://help.bizanalyst.in/biz-analyst-manual/support/tally-not-connected/excluding-files-and-folders-from-antivirus

Disposition > If resolved Desktop App Troubleshooting - Antivirus_Exclude