ISSUE IN DATA ENTRY

ISSUE TYPE 1:ENTRIES CREATED FROM THE MOBILE APP ARE FAILING.

NOTE: TO CHECK THE REASON FOR ENTRY FAILURE DISABLE THE AUTO IMPORT VOUCHER SETTINGS IN DESKTOP APP

Step 1: Open the desktop application

Step 2: Click on the edit option on the company name

Step 3: Disable auto import voucher settings

Step 4: Now in the companies page under the company name you will find pending entries option

Step 5: Click on pending entries and select the voucher type which was created

Step 6: Here in failed entries you will find all te entries which are failed with reason

Step 7: Inform merchant the reason for entry failure and help merchant to rectify the error

Error are mentioned below

"Ledger name" does not exists - Remove the space at the end of the Ledger name
"Item name" does not exists - Remove the space at the end of the Item name
"voucher no " already exists in tally - Voucher no which is used already exists in tally (issue is common with manual numbering)
Duplicate entry - The entry created already exists in the tally, this is the second entry

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue

Scenario 1: Entries failing with “Ledger name” does not exist error

Step 1.1: Open tally

Step 1.2: Go to Alter > Ledger > open that particular ledger

Step 1.3: Check for space at the end of ledger name by clicking on the end button in the keyboard

Step 1.4: Cursor will start blinking after the space, remove the space and save the ledger

Step 1.5: Import the voucher from the failed entry list in desktop app

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue

Scenario 2: Entries failing with “Stock item name” does not exist

Step 2.1: Open tally

Step 2.2: Go to Alter > Ledger > open that particular ledger

Step 2.3: Check for space at the end of the ledger name by clicking on the end button in the keyboard

Step 2.4: Cursor will start blinking after the space, remove the space and save the ledger

Step 2.5: Import the voucher from the failed entry list in desktop app

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue

Scenario 3: Voucher no already exists error

Inform the merchant an entry has been created with the same voucher no in the tally

The most common issue is when the merchant is using manual numbering in tally and users are entering voucher numbers manually

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue

Scenario 4: Duplicate entry error

If an entry with the same details is made it might fail. Entry with the same ledger, same voucher no, same items and same value entry will fail.

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue

** ANY QUERY RELATED TO ENTRY CREATION OR DATA ENTRY SETTINGS SHOULD BE TAGGED UNDER Mobile app Troubleshooting - Data Entry settings **

ISSUE TYPE 2: GST IS NOT CALCULATING

Make sure the below details are present in the tally for GST to calculate while creating an entry from the mobile app

State at company level
State in ledger level
GST% to be added in Item level
HSN code for every item

Without the above details, GST cannot be calculated.

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue

Merchant wants GST to be calculated automatically

Inform merchant to add voucher class for voucher type in tally
Select the same voucher class while creating an entry from the mobile app

Enable voucher class settings in mobile app

Settings > Data entry settings > Vouchers > Voucher class

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue

ISSUE TYPE 3: UNABLE TO SELECT SUB VOUCHER TYPE IN MOBILE APP

Step 1: Open mobile app

Step 2: Click on Three horizontal lines > Settings > Data entry settings > Enable voucher type

Step 3: Now the merchant can select sub voucher type while creating an entry from the mobile app.

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue

ISSUE TYPE 4: NEW VOUCHER CREATED EMAIL

Step 1: Open mobile app

Step 2: Click on Three horizontal lines > Settings > Data entry settings > Voucher > New voucher created email

Step 3: The merchant can now activate the settings and specify the email address where the notifications should be sent.

(Note: If no email id is defined all the admins will receive the email)

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue

ISSUE TYPE 5: VOUCHER NUMBER IS NOT REFLECTING WHILE CREATING ENTRY IN MOBILE APP

Currently biz analyst works with 2 types of voucher number

Automatic and Manual numbering

Automatic:

Confirm with merchant is he is maintaining any sub voucher type in tally, if yes.

Inform merchant to enable add voucher type settings from data entry settings and later select same sub voucher type which is required.

If you have set the voucher numbering as Automatic then you do not need to add the voucher number in Biz Analyst app. In this case, a voucher number will be assigned after the voucher is saved to Tally.
If the invoice number is automatic in a tally that time you cannot put the voucher no. from the mobile application. The reason for this is there might be a chance of getting voucher numbers mismatch in tally.

Manual:

If you have set the voucher numbering as Manual or None, then you have the option of setting the voucher number in the mobile app. In this case, you will have to manually manage the series number.
If the voucher numbering is manual in tally then only you can put the voucher no. from the mobile application.

Merchant wants to add supplier reference no while creating entry from mobile app

Step 1: Open mobile app

Step 2: Click on Three horizontal lines > Settings > Data entry settings > Invoice settings > Include supplier invoice number

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue

ISSUE TYPE 6:ENTRIES CREATED FROM THE MOBILE APP ARE IN PENDING.

NOTE: TO CHECK THE REASON DISABLE THE AUTO IMPORT VOUCHER SETTINGS IN DESKTOP APP

Step 1: Open the desktop application

Step 2: Click on the edit option on the company name

Step 3: Disable auto import voucher settings

Step 4: Now in the companies page under the company name you will find pending entries option

Step 5: Click on pending entries and select the voucher type which was created

Step 6: Here in failed entries you will find all the entries in pending state.

Step 7: Inform merchant to select voucher class as not applicable while creating entry from mobile app

Step 8: Merchant should maintain voucher class in tally and select voucher class as not applicable while creating entry from mobile app

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue

ISSUE TYPE 7: MERCHANT WANTS TO ADD ADDITIONAL LEDGERS WHILE CREATING ENTRY.

How to add Round off ledger:

Merchant can click on Add ledger option after adding items and search for round off ledger.
Create entry > Add items > Click on Ledger Add option > Search round off ledger > Add the round off value as per requirement.
If merchant wants round off to calculate automatically then it is a feature request.

How to add courier and packing charges

Merchant can click on Add ledger option after adding items and search for courier and packing charges.
Create entry > Add items > Click on Ledger Add option > Search courier and packing charges ledger > Add the value as per requirement.

MERCHANT CAN FOLLOW THE SAME PROCESS TO ADD ADDITIONAL LEDGERS WHILE CREATING ENTRY FROM MOBILE APP

NOTE: Gst cannot be calculated automatically on the additional ledgers added.

> If resolved

>Disposition: Mobile app Troubleshooting - Data Entry settings

ISSUE TYPE 8: MERCHANT INFORMED ENTRIES CREATED FROM MOBILE APP ARE NOT REFLECTING IN TALLY.

Step 1: Guide merchant that they can check the data entry sync status in the mobile app. ( Sales team tab > All entries > Click on Entry type > you will get a screen with 3 status > PENDING / SUCCESS / FAILED.

- Status PENDING means the entry is yet to be synced to the Tally

- Status SUCCESS means the entry is synced to the Tally.

- Status FAILED means the entry is failed while syncing due to some reason

Step 2: Check if the entries created are optional

If merchant had created entry in optional entries will reflect in optional voucher in tally.

Open tally > Gateway of tally > Display more reports > Exceptional reports > Optional voucher or change the date in day book of tally and check for voucher with optional tag mentioned to the right side.
If merchant has created entry in optional inform merchant to regularise the entry by clicking Ctrl L and Ctrl A to save the entry as regular.
If merchant wants to create entry in regular inform merchant to change optional or regular entry settings in mobile app. Dashboard > three horizontal lines to the left > settings > data entry settings > vouchers > Optional or regular entry.
If entries are failing please follow the ISSUE TYPE 1 to resolve the issue

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue

ISSUE TYPE 9: MERCHANT INFORMED OPTIONAL ENTRIES CREATED FROM MOBILE APP ARE NOT REFLECTING IN MOBILE APP.

Step 1: Guide merchant that they can check the data entry in the mobile app. ( Sales team tab > All entries > Click on Entry type > you will get all the entries.

Step 2: Here merchant can view and share all the optional and regular entries even without syncing the data to tally.

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue

ISSUE TYPE 10: MERCHANT WANTED TO ADD DISCOUNT LEDGER.

Scenario 1: If the merchant wants to add a discount for item value

Step 1: Click on create entry

Step 2: Select required voucher type

Step 3: Add item

Step 4: Add the discount value

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue

Scenario 1: If the merchant wants to add a discount for invoice value

Step 1: Click on create entry

Step 2: Select required voucher type

Step 3: Add item > Done

Step 4: Click on Ledger add option

Step 5: Select discount ledger

Step 6: Enable Add amount in % option

Step 7: Use - (minus) symbol and discount value

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue

ISSUE TYPE 11: INCLUSIVE OF TAX

If merchant is maintaining inclusive of tax rate in Tally, its a Feature request in Mobile app.

Disposition > If resolved Feature request - Feature request

If Merchant want inclusive of tax rate in Mobile app, it can be done manually.

Steps to Follow:

Enable rate with Tax in Data entry > voucher> Add Rate with Tax.
Now merchant can add the inclusive of tax rate of an item while creating the entry manually.
It is not required to add the item rate instead merchant can add the inclusive of tax rate in Add rate with tax.
When merchant add the inclusive of tax rate in Add rate with tax field, the item rate and tax will get auto calculated.

Disposition > If resolved Mobile app Troubleshooting - Data entry setting/issue

ISSUE TYPE 12: MERCHANT WANTED TO KNOW ABOUT SALES ACCOUNT LEDGER NAME.

Account Ledger Name

Sales/Purchase account ledger are the ledger created under the group Sales/Purchase account which is used to classify your Sales/Purchase accounts based on Tax slabs or type of Sales/Purchase.

This also becomes a simple mechanism for preparation of Tax returns.

For example,

● Domestic Sales/Purchase

● Export Sales/Purchase

Now under Domestic Sales/Purchase open the following ledgers:

● Sales/Purchase (10%)

● Sales/Purchase (5%)

Let's consider domestic Sales/Purchase is the Sales/Purchase account ledger name where Sales/Purchase tax 5% and 10% are classified for grouping the item with particular GST %.

However, in the Mobile app, we have only one account ledger name which groups the item with different tax ledger under one.

As of now, selection of multiple account ledger name is a feature Request in Mobile App.

ISSUE TYPE 13: ACCOUNT LEDGER NAME

Sales/Purchase account ledger are the ledger created under the group Sales/Purchase account which is used to classify your Sales/Purchase accounts based on Tax slabs or type of Sales/Purchase.

This also becomes a simple mechanism for preparation of Tax returns.

For example,

● Domestic Sales/Purchase

● Export Sales/Purchase

Now under Domestic Sales/Purchase open the following ledgers:

● Sales/Purchase (10%)

● Sales/Purchase (5%)

Let's consider domestic Sales/Purchase is the Sales/Purchase account ledger name where Sales/Purchase tax 5% and 10% are classified for grouping the item with particular GST %.

However, in the Mobile app, we have only one account ledger name which groups the item with different tax ledger under one.

As of now, selection of multiple account ledger name is a feature Request in Mobile App.

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