NOTE: TO CHECK THE REASON FOR ENTRY FAILURE DISABLE THE AUTO IMPORT VOUCHER SETTINGS IN DESKTOP APP

Step 1: Open the desktop application

Step 2: Click on the edit option on the company name

Step 3: Disable auto import voucher settings

Step 4: Now in the companies page under the company name you will find pending entries option

Step 5: Click on pending entries and select the voucher type which was created 

Step 6: Here in failed entries you will find all te entries which are failed with reason

Step 7: Inform merchant the reason for entry failure and help merchant to rectify the error 

Error are mentioned below

• "Ledger name" does not exists - Remove the space at the end of the Ledger name

• "Item name" does not exists - Remove the space at the end of the Item name

• "voucher no " already exists in tally - Voucher no which is used already exists in tally (issue is common with manual numbering)

• Duplicate entry  - The entry created already exists in the tally, this is the second entry 

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue 

Scenario 1: Entries failing with “Ledger name” does not exist error

Step 1.1: Open tally

Step 1.2: Go to Alter > Ledger > open that particular ledger

Step 1.3: Check for space at the end of ledger name by clicking on the end button in the keyboard

Step 1.4: Cursor will start blinking after the space, remove the space and save the ledger

Step 1.5: Import the voucher from the failed entry list in desktop app

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue 

Scenario 2: Entries failing with “Stock item name” does not exist

Step 2.1: Open tally

Step 2.2: Go to Alter > Ledger > open that particular ledger

Step 2.3: Check for space at the end of the ledger name by clicking on the end button in the keyboard

Step 2.4: Cursor will start blinking after the space, remove the space and save the ledger

Step 2.5: Import the voucher from the failed entry list in desktop app

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue 

Scenario 3: Voucher no already exists error

• Inform the merchant an entry has been created with the same voucher no in the tally

The most common issue is when the merchant is using manual numbering in tally and users are entering voucher numbers manually

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue 

Scenario 4: Duplicate entry error

• If an entry with the same details is made it might fail. Entry with the same ledger, same voucher no, same items and same value entry will fail.

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue  

** ANY QUERY RELATED TO ENTRY CREATION OR DATA ENTRY SETTINGS SHOULD BE TAGGED UNDER Mobile app Troubleshooting - Data Entry settings **

Voucher Type = Main category of transaction (e.g., Payment, Receipt, Sales, Purchase).
Sub Voucher Type = Subdivision of that category to give more clarity on the nature of the transaction.

For example:

• Voucher Type: Payment

  • Sub Voucher Types: Bank Payment, Cash Payment, Contra, etc.
    
    

• Voucher Type: Sales

  • Sub Voucher Types: Local Sales, Interstate Sales, Export Sales.
    
    

🔹 Purpose: Helps in

• Better categorization of transactions

• More detailed reports

• Easier tracking and auditing

Step 1: Open mobile app

Step 2: Click on Three horizontal lines > Settings > Data entry settings > Enable voucher type

Step 3: Now the merchant can select sub voucher type while creating an entry from the mobile app.

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue 

Currently biz analyst works with 2 types of voucher number 

Automatic and Manual numbering

Automatic:

• Confirm with  merchant is he is maintaining any sub voucher type in tally, if yes.

• Inform merchant to enable add voucher type settings from data entry settings and later select same sub voucher type which is required.

• If you have set the voucher numbering as Automatic then you do not need to add the voucher number in Biz Analyst app. In this case, a voucher number will be assigned after the voucher is saved to Tally.

• If the invoice number is automatic in a tally that time you cannot put the voucher no. from the mobile application. The reason for this is there might be a chance of getting voucher numbers mismatch in tally.

Manual:

• If you have set the voucher numbering as Manual or None, then you have the option of setting the voucher number in the mobile app. In this case, you will have to manually manage the series number.

• If the voucher numbering is manual in tally then only you can put the voucher no. from the mobile application.

Merchant wants to add supplier reference no while creating entry from mobile app

Step 1: Open mobile app

Step 2: Click on Three horizontal lines > Settings > Data entry settings > Invoice settings > Include supplier invoice number

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue 

How to add Round off ledger: 

• Merchant can click on Add ledger option after adding items  and search for round off ledger.

• Create entry > Add items > Click on Ledger Add option > Search round off ledger > Add the round off value as per requirement.

• If merchant wants round off to calculate automatically then it is a feature request.

How to add courier and packing charges

• Merchant can click on Add ledger option after adding items  and search for courier and packing charges.

• Create entry > Add items > Click on Ledger Add option > Search courier and packing charges ledger > Add the value as per requirement.

MERCHANT CAN FOLLOW THE SAME PROCESS TO ADD ADDITIONAL LEDGERS WHILE CREATING ENTRY FROM MOBILE APP

NOTE: Gst cannot be calculated automatically on the additional ledgers added.

> If resolved

>Disposition: Mobile app Troubleshooting - Data Entry settings 

Step 1:  Guide merchant that they can check the data entry in the mobile app. ( Sales team tab > All entries > Click on Entry type > you will get all the entries.

Step 2:  Here merchant can view and share all the optional and regular entries even without syncing the data to tally.

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue 

Account Ledger Name

Sales/Purchase account ledger are the ledger created under the group Sales/Purchase account which is used to  classify your Sales/Purchase accounts based on Tax slabs or type of Sales/Purchase. 

This also becomes a simple mechanism for preparation of Tax returns.

For example,

● Domestic Sales/Purchase

● Export Sales/Purchase

Now under Domestic Sales/Purchase open the following ledgers:

● Sales/Purchase (10%)

● Sales/Purchase (5%)

Let's consider domestic Sales/Purchase is the Sales/Purchase account ledger name where Sales/Purchase tax 5% and 10% are classified for grouping the item with particular GST %.

However, in the Mobile app, we have only one account ledger name which groups the item with different tax ledger under one.

As of now, selection of multiple account ledger name is a feature Request in Mobile App.

Step 1: Open mobile app

Step 2: Click on Three horizontal lines > Settings > Data entry settings > 

Voucher > Add item quickly

Step 3: When this setting is enabled, the merchant can view the full list of items from Tally instead of searching for them one by one 

Step 4: Now merchant can select the item and create entry

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue