Sync Issue Troubleshooting Video
Sync Issue Troubleshooting Video
Embedded Files
Call Pitch - Script
Sir/Madam,
I have identified and understood the issue, I am sharing an email attached with simple videos which explain you step-by-step and guide you to solve the Sync issue by yourself.
The complete procedure should only take less than 15 minutes, and these videos have a clear voice explaining to you with examples of what to check and where to click.
Please try this, and if you feel you are unable to follow the video and need help, please call us back and we will surely help you solve the issue.
Customer Objection
Now that I have called you, why cannot you solve it for me (Why are you not solving and asking me to follow the video)
I am sorry for the inconvenience Sir/Madam,
Solving the sync issue involves us taking remote access of your computer and checking your Tally settings & Biz Analyst Connector App settings. In recent times, a few customers were not comfortable giving us remote access to their computers.
This is the reason, we recommend our customers follow the video guide to solve the issue.
I request you, please try this once and if you have any challenges, please call us back and with your permission, we will take your system remote access and solve the issue for you.No. I don't think I will be able to do that. I don't have technical knowledge
Sir/Madam,
Don't worry about the technical knowledge, this video is made as simple as it can be. with actual screens of the Tally Settings & Biz Analyst Settings
All that you need to do is follow the step-by-step guide as explained in the video and follow the steps.
I am sure, you will be able to solve the issue by following the Video GuideNo. I don't want to do it. You solve the issue for me
I am sorry for the inconvenience Sir/Madam,
Solving the sync issue involves us taking remote access of your computer and checking your Tally settings & Biz Analyst Connector App settings. In recent times, a few customers were not comfortable giving us remote access to their computers.
This is the reason, we recommend our customers follow the video guide to solve the issue.
If you still insist, with your permission I can take your computer remote access and solve the issue
You were doing this earlier, why did you change suddenly?
I am sorry for the inconvenience Sir/Madam,
Solving the sync issue involves us taking remote access of your computer and checking your Tally settings & Biz Analyst Connector App settings. In recent times, a few customers were not comfortable giving us remote access to their computers.
This is the reason, we recommend our customers follow the video guide to solve the issue.
I request you, please try this once and if you have any challenges, please call us back and with your permission, we will take your system remote access and solve the issue for you.
I have already tried following this and nothing happened.
I am sorry for the inconvenience Sir/Madam,
Please allow remote access to your computer, and I will try to get this resolved for you.
Find the below updated email template to be used to share the Self Guide videos with the customers to solve the Sync Issue.
Please follow the below Subject line and Email Template while sending the email.
Subject line:
Sync Issue Troubleshooting Video
Email Template:
Dear Customer,
I hope this email finds you well!
With respect to your ongoing Sync Issue with the Biz Analyst Application, below are the step-by-step guide videos for your reference. By following these 5 simple steps you will be able to identify and resolve the issue yourself.
We assure you this will not take more than 15 minutes of your time. if done correctly.
Step-by-Step
Details
English language Video Link
Hindi Language Video Link
Step 1
Check if Tally is Open
Check if the Company is Open in the Tally
Step 2
Check if the Port no. is active in Tally
If the Port number is Inactive, Configuration ODBC
If the Port number is different in the Tally and Biz Analyst Connector App
Step 3
Check if Multiple Tally tabs are open
Step 4
When you see a Pop-error as "You have opened company from a different folder"
Step 5
Sync your Company Data in your Mobile App
Further to this at any point in time, if you feel you are unable to follow the Video Guide and need help, please call us on the support line on 88798 90798
We are making this attempt only to make you less dependent and move faster in your day-to-day business tasks.
Wish You & Your Business Great Success
Thank You
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