BALANCE SHEET AND P&L DATA ARE NOT MATCHING  

Scenario 1: Balance sheet is not matching with mobile application/last sync time in the balance sheet is not matching with desktop.

Step 1.1: Balance sheet is syncing in 24hrs.

Step 1.2: Open the Balance sheet in tally open the desktop app and go to settings > additional setting > do not have admin access - if enabled, disable this setting. Inform the customer not to enable this setting as the balance sheet data will stop syncing.

Step 1.3: On the desktop app go to the settings> and Change sync Profit & Loss Frequency 24 to 0.01

Step 1.4 : Once data is synced change it back to 24 hours and explain customer that it will sync with a frequency of 24 hours.

> If resolved

>Disposition: Desktop Troubleshooting - P&L and Balancesheet