Step 1: In the mobile app go to Sales from the dashboard. (Dashboard > Sales ).

Step 2: In Tally go to Sales Register ( Press the shortcut D-A-S or  Gateway of tally > Display > Account Books > Sales Register ).

Note: Do not match the Dashboard Sales amount. Click on Sales and Match inside Sales amount. Reason > The dashboard sales amount excludes Credit note and inside it includes which we match with tally Sales Register(Sales value which is mentioned in the middle of the page to the left side).

Disposition

If resolved 

Sync issue - Data mismatch 

If Data is not matching in Tally, follow the below steps:

Step 1: In the ledger check all the entries day by day> will get the difference.

Step 2: After getting the difference the entry will be missing from the ledger report. So after this go to the daybook> add filter of missing date> and search the entry by the amount or ledger.

Step 3: Then you will get the entry, but it will show differences with masters. Need to match masters then will get the master name difference in stock item, ledger, or with any special characters. 

Step 4: In this case, masters are not updating in the current desktop version. So here we are giving custom builds to the customers. That build will be in version 7 only. 

Step 5: Install the custom build in user's desktop and resync all the companies. After resync, the issue will be resolved. 

If there is no difference in the Master name, resync the data in Mobile App and if the issue is not resolved after resync in mobile app, open the desktop connector app and resync the data.

Disposition

If resolved 

Sync issue - Data mismatch 

Step 1: In the mobile app go to Receipt from the dashboard. ( Dashboard > Receipt).

Step 2: In Tally go to Daybook and select the period of which you are checking on the mobile app. Click F4 to select only Receipt Voucher type> Press F6 and compress the data. Match the total now with a mobile app.

 Tally Shortcuts ( Press the Shortcut DD + F4  & select Receipt Voucher ) steps ( Gateway Of Tally > Display > Day Book > Press F4 (Change Voucher) > Select Receipt Voucher ).

Disposition If resolved :  Sync issue - Data mismatch 

If Data is not matching in Tally, follow the below steps:

Step 1: In the ledger check all the entries day by day> will get the difference.

Step 2: After getting the difference the entry will be missing from the ledger report. So after this go to the daybook> add filter of missing date> and search the entry by the amount or ledger.

Step 3: Then you will get the entry, but it will show differences with masters. Need to match masters then will get the master name difference in stock item, ledger, or with any special characters. 

Step 4: In this case, masters are not updating in the current desktop version. So here we are giving custom builds to the customers. That build will be in version 7 only. 

Step 5: Install the custom build in user's desktop and resync all the companies. After resync, the issue will be resolved. 

If there is no difference in the Master name, resync the data in Mobile App and if the issue is not resolved after resync in mobile app, open the desktop connector app and resync the data.

Disposition If resolved :  Sync issue - Data mismatch 

Step 1: Go to Dashboard from mobile app > Click on Outstanding Payable> Click on Group and check the amount of Sundry  Creditors

Step 2: Steps of Tally > Gateway Of Tally > Balance Sheet (“B”) > Current liability  >  Sundry Creditors> F5 (Ledger Wise).

Step 3 : Now Total Credit Value should match with the Sundry Creditors total in the Payable Group screen of the mobile app 

Disposition If resolved : Sync issue - Data mismatch 

If Data is not matching in Tally, follow the below steps:

Step 1: In the ledger check all the entries day by day> will get the difference.

Step 2: After getting the difference the entry will be missing from the ledger report. So after this go to the daybook> add filter of missing date> and search the entry by the amount or ledger.

Step 3: Then you will get the entry, but it will show differences with masters. Need to match masters then will get the master name difference in stock item, ledger, or with any special characters. 

Step 4: In this case, masters are not updating in the current desktop version. So here we are giving custom builds to the customers. That build will be in version 7 only. 

Step 5: Install the custom build in user's desktop and resync all the companies. After resync, the issue will be resolved. 

If there is no difference in the Master name, resync the data in Mobile App and if the issue is not resolved after resync in mobile app, open the desktop connector app and resync the data.

Disposition If resolved : Sync issue - Data mismatch 

Step 1: Go to Dashboard from mobile app > Click on Cash/Bank Balance  > Match the CASH amount and Bank balance with tally

Step 2: Steps of Tally > Press the Shortcut D-A-C for Cash/Bank balance  OR Gateway Of Tally > Display >Account Books >Cash/Bank Book

Step 3 : Now match the Tally Cash in hand total amount with mobile app Cash amount And match the Bank total amount with  Bank balance in mobile app

Disposition If resolved : Sync issue - Data mismatch 

If Data is not matching in Tally, follow the below steps:

Step 1: In the ledger check all the entries day by day> will get the difference.

Step 2: After getting the difference the entry will be missing from the ledger report. So after this go to the daybook> add filter of missing date> and search the entry by the amount or ledger.

Step 3: Then you will get the entry, but it will show differences with masters. Need to match masters then will get the master name difference in stock item, ledger, or with any special characters. 

Step 4: In this case, masters are not updating in the current desktop version. So here we are giving custom builds to the customers. That build will be in version 7 only. 

Step 5: Install the custom build in user's desktop and resync all the companies. After resync, the issue will be resolved. 

If there is no difference in the Master name, resync the data in Mobile App and if the issue is not resolved after resync in mobile app, open the desktop connector app and resync the data.

Disposition If resolved : Sync issue - Data mismatch 

Step 1:  Go to Dashboard from mobile app > Click on Purchase Order  > Match the Purchase order total amount with tally.

Step 2: Steps of Tally > Press the Shortcut DD + F4 for Purchase Order  OR Gateway Of Tally > Display > Day Book > F4 (Change voucher) > Purchase Order 

Step 3 : Now match the Tally Purchase order total amount with mobile app Purchase order Total amount.

NOTE- here  in the mobile app we show all the orders including clear.

Disposition If resolved : Sync issue - Data mismatch 

If Data is not matching in Tally, follow the below steps:

Step 1: In the ledger check all the entries day by day> will get the difference.

Step 2: After getting the difference the entry will be missing from the ledger report. So after this go to the daybook> add filter of missing date> and search the entry by the amount or ledger.

Step 3: Then you will get the entry, but it will show differences with masters. Need to match masters then will get the master name difference in stock item, ledger, or with any special characters. 

Step 4: In this case, masters are not updating in the current desktop version. So here we are giving custom builds to the customers. That build will be in version 7 only. 

Step 5: Install the custom build in user's desktop and resync all the companies. After resync, the issue will be resolved. 

If there is no difference in the Master name, resync the data in Mobile App and if the issue is not resolved after resync in mobile app, open the desktop connector app and resync the data.

Disposition If resolved : Sync issue - Data mismatch 

Step 1:  Go to Dashboard from mobile app > Click on Receipt Note  > inside will get the values > Match the Receipt note  total amount with tally.

Step 2: Steps of Tally >In tally> display daybook> F4> select voucher type (Receipt  note)> F6 ( for vouchers )

Step 3 : Now match the Tally Receipt Note  total amount with mobile app Receipt Note Total amount.

Disposition If resolved : Sync issue - Data mismatch 

If Data is not matching in Tally, follow the below steps:

Step 1: In the ledger check all the entries day by day> will get the difference.

Step 2: After getting the difference the entry will be missing from the ledger report. So after this go to the daybook> add filter of missing date> and search the entry by the amount or ledger.

Step 3: Then you will get the entry, but it will show differences with masters. Need to match masters then will get the master name difference in stock item, ledger, or with any special characters. 

Step 4: In this case, masters are not updating in the current desktop version. So here we are giving custom builds to the customers. That build will be in version 7 only. 

Step 5: Install the custom build in user's desktop and resync all the companies. After resync, the issue will be resolved. 

If there is no difference in the Master name, resync the data in Mobile App and if the issue is not resolved after resync in mobile app, open the desktop connector app and resync the data.

Disposition If resolved : Sync issue - Data mismatch 

Please follow the below steps:

Step 1: Balance sheet / P&L is syncing in 24hrs.

Step 2: Open Balance sheet / P&L in tally and open the desktop app and go to settings > additional setting > do not have admin access - if enabled, disable this setting. Inform customer not to enable this settings as the balance sheet  data will stop syncing.

Step 3: On desktop app go to the settings> and Change sync Profit & Loss Frequency 24 to 0.01

Step 4 : Once data is synced then change it back to 24 hours and explain customer that it will sync with frequency of 24 hours.

****Note: To Sync the Profit and Loss, Tally should be open with Admin Rights***

Disposition If resolved : Desktop Troubleshooting - P&L and Balance sheet  

Step 1:  Go to Reports from mobile app > Click on Ledger Report > check all the ledgers are in the list or not.

Step 2: Steps of Tally > Press the Shortcut D-A-L for Ledger  OR Gateway Of Tally > Display > Account Books > Ledger.

Step 3 : Now match all ledgers listed in tally are visible in the list of Ledger report in the mobile app.

Disposition If resolved : Sync issue - Data mismatch 

If Data is not matching in Tally, follow the below steps:

Step 1: In the ledger check all the entries day by day> will get the difference.

Step 2: After getting the difference the entry will be missing from the ledger report. So after this go to the daybook> add filter of missing date> and search the entry by the amount or ledger.

Step 3: Then you will get the entry, but it will show differences with masters. Need to match masters then will get the master name difference in stock item, ledger, or with any special characters. 

Step 4: In this case, masters are not updating in the current desktop version. So here we are giving custom builds to the customers. That build will be in version 7 only. 

Step 5: Install the custom build in user's desktop and resync all the companies. After resync, the issue will be resolved. 

If there is no difference in the Master name, resync the data in Mobile App and if the issue is not resolved after resync in mobile app, open the desktop connector app and resync the data.

Disposition If resolved : Sync issue - Data mismatch