Step 1: When receive a request for adding a few months to subscription. This ticket is raised by our internal sales team. (Partners are not communicating this offer to customers) 

Step 2: Here we  need  approval from the respective manager.

Step 3: If there is approval on the ticket itself by the respective team managers in comment then we can give the extension, if there is no approval pls email to the respective manager. 

Step 4: After the approval> go to the admin app> Search users number in it> Subscription> Edit> and increase the 3 months on subscription.