Step1: Check the time zone of the desktop application and the user system date time.
Step 2: If data is syncing from 2 systems or restored then resync the data
Step 3: if the voucher is deleted on the current day .check for the deleted setting if admin access is disabled then it will delete 60 minutes and if admin access is enabled the entry will be deleted within 24 hours
Step 4: To check admin access on desktop app> settings> additional settings> in tally permission > Don't have admin access
Step 5: If do not have admin access is disabled then it will be deleted in 60 min,if it is enabled it will delete in 300 days.
Step 6: if an entry is deleted in the past and admin access is enabled ..it will be deleted within 300 days
Step 6: if the entry is before 300 days we can change the deleted sync frequency time to 0.01 and run sync.
Step 7: Even after doing these troubleshooting and entry is not getting deleted, alter one voucher in the tally and set deleted time to 0.01 and check the logs.
> If resolved :
Disposition: Desktop Troubleshooting - Voucher Not Deleted/Edit