Feature Request: Feature Request (FR )

For Inbound team.

Step 1: If customer is  calling for any feature, check the FR sheet for feature request. If there is any feature request inform customer about the same, if there are no such request take the particular details from customer and raise a feature request ticket.

> If resolved

>Disposition: Feature request - Feature request 

Note: This is for L2 team.

Step 1 : Get in details from Customer that what exact Feature he / she wants in the biz mobile app.

Step 2 : If the customer wants FR  on a particular screen in the app, get a Screenshot from the customer. And if the customer wants some report in the app which is already in tally then get the report Screenshot.

Step 3 : Mention all the details (Date,  ticket number, description of FR in details so that any one can understand)  in the FR google sheet and wait for the Dev team to update the comment by mention Jira task if possible OR not possible

Link: https://docs.google.com/spreadsheets/d/1RzuFD-yGmYlmzcg56QJ-3JC3iPdAhiw5dgsutSvrd9g/edit?pli=1#gid=1943054412

Step 4 : If possible and receive the Jira Task number then attach the Jira task to the ticket and mailed customer with Feature Request template and close the ticket 

Step 5 : If not possible then inform the customer with mail template Feature Request cannot be integrated and close the ticket