If customer is raising ticket for a feature request follow the steps

Step 1: Check with the customer with all details about what exact new feature they want in the mobile app and on which screen.

Step 2: Mention those details in the FR google sheet and wait for the Product team to get back whether it is possible or not.

Link for  FR sheet:  https://docs.google.com/spreadsheets/d/1RzuFD-yGmYlmzcg56QJ-3JC3iPdAhiw5dgsutSvrd9g/edit?pli=1#gid=1943054412

Step 3: If possible then product team will provide the jira task number or else comment that it is not possible

Step 4: If not possible then inform the customer with mail template Feature Request cannot be integrated

Step 5: if possible then product team will provide the JIRA task number which we can attach in the ticket and close the same ticket by moving it to Dev department in Zoho portal

HOW TO ADD JIRA TASK IN ZOHO TICKETS

• Click on the 3 dots in the right above corner as mentioned in the below screenshot

• Click on the icon of Add Jira and add the jira provided by product team and Click on Link

• After that move the ticket to Dev department and close it