Customer calls on Helpline No.
If the customer is calling for any feature request, check the FR sheet for feature requests. If there is any feature request inform the customer about the same, if there is no such requests take the particular details from the customer and raise a feature request ticket.
If resolved
>Disposition: Feature request - Feature request
Customer raised ticket for feature request
Step 1 : Get in details from Customer that what exact Feature he/she wants in the biz mobile app.
Step 2 : If the customer wants FR on a particular screen in the app, get a Screenshot from the customer. And if the customer wants some report in the app which is already in tally then get the report Screenshot.
Step 3 : Mention all the details (Date, ticket number, description of FR in detail so that anyone can understand) in the FR google sheet and wait for the Dev team to update the comment by mentioning Jira task if possible OR not possible
Link: https://docs.google.com/spreadsheets/d/1RzuFD-yGmYlmzcg56QJ-3JC3iPdAhiw5dgsutSvrd9g/edit?pli=1#gid=1943054412
Step 4 : If possible and receive the Jira Task number then attach the Jira task to the ticket and mail the customer with the Feature Request template and close the ticket
Step 5 : If not possible then inform the customer with mail template Feature Request cannot be integrated and close the ticket
If resolved
>Disposition in Ameyo: Feature request - Feature request
>Disposition in ZOHO: Feature request - Feature request