Process of bug tickets/Work in progress

If a bug is found at the customer’s end then, we need to reproduce the same at our end if the same issue persists,  we need to follow the below steps.(For L2 team)

Step 1 : Send a mail to ( issues@khatabook.com ) with all the required information and attachment on the ticket.

Mail Template: 

To: issues@khatabook.com

Subject: [BA] P1, P2 and define the issue type in short. (P1 , P2 is priority type, if don’t know the priority don’t mention)

  Subject For eg: [BA] P2 Android in items unable to search by group name.

  Mail Content:  Explain the bug in brief and mention the ticket number.

 JIRA will be created on a separate slack group ( live-issues-bizanalsyt )

 For JIRA ID, reach Snehal Burkul.

Step 2 : Once JIRA is created, attach the JIRA ID on the ticket, send a bug mail to the user and inform the customer on call that it will take time to resolve the issue.

 Note: ( If user is unable to use the application because of the bug then we can commit that we will extend the subscription validity from the date ticket is raised and bug is rectified)

Step 3 :  Need to send a mail  to the user once in  a week that we are working on the issue.

Step 4 : Once the issue is resolved, do a confirmation call to the customer, and extend the validity if needed and close the ticket. 

Desktop Application Crash

While opening this blue screen appears and if it auto shuts/crash

You can follow the steps mentioned below if the above blue screen appears and crash automatically.

Step 1 : Right click on the app and open Properties.

Step 2: Click on Compatibility, tick 'Run This Program in Compatibility' and check which Windows Version is selected there if it is selected as Windows XP or Windows Vista then it won't support do the changes untick that option and save the settings.

Note- If the issue is not resolved, then forward that call to the L2 team or raise a ticket.