Please follow the below steps for Not Connected to Internet Cases:

Step 1:  Check with the Sync process on the Desktop app by taking access through Anydesk. The end user might receive the Prompt that the internet not connected with a few self-troubleshooting steps on the desktop app.

Step 2:  Check with the Windows firewall system and create inbound and outbound rules to exclude the app.

Link for firewall rules : https://help.bizanalyst.in/biz-analyst-manual/support/tally-not-connected/firewall-blocking-biz-analyst

Step 3: Check with the Antivirus firewall if any antivirus is installed in the system. The firewall setting of Antivirus differs from antivirus to antivirus.

Step 4: If the above two troubleshooting doesn’t work then open bizanalyst.in the website in any browser and check if it is opening or not. If it is not opening then the network of the system is blocking the biz analyst and we need to inform the end user to contact their network provider to unblock the biz analyst website to connect.

Step 5: We can give an example to the customer by changing to a mobile hotspot as the internet and the connection issue will be solved when the network changes for the system.

Prompt Screenshot when the internet not connected

Note- If the issue is not resolved, then forward that call to the L2 team or raise a ticket.