Step 1: Install the desktop app from the biz analyst website https://bizanalyst.in/ 

Step 2: Below are the system requirements for the Desktop app(connector app) installation:

• Windows 7 or above. Windows 7 is no longer supported by Microsoft and as a result, we will drop support in the near future.

• Windows Server 2008 R2 or above

• Minimum 4 GB RAM, recommended 8 GB RAM

• Minimum 300MB of free disk space

• 64-bit Windows is recommended over 32-bit systems

• Processor: For a huge database recommended i5/ i7 with 4 core.

• Hard disk: SSD for large data.

Now, download the application from "Bizanalyst.in" and run the app. Post installation, assist with login and configuration

If the issue is not resolved, then forward that call to the L2 team or raise a ticket.