CLOUD TALLY CONFIGURATION  

Step 1: Explain to the customer how to connect the Cloud tally with the Biz desktop app. Let the customer know that to connect we need a Static IP address of the cloud tally and an open ODBC port for syncing the data.

Step 2: Inform the end user that the details of Static IP address and open ODBC port will be provided by their Cloud Tally Provider.

Customer informs he will call us back once he receives  Static IP address and open  ODBC port no

> Disposition: Desktop app  Troubleshooting - Static IP address  port number required

After collecting the required details please follow the below steps

Step 1:  Open the tally and check port no. is enabled or not. 

Scenario 1: If not open then open it and check with the Tally settings.  To enable the port number. Go to the tally > Help 

Step 1: Click on Settings

Step 2:  Click on connectivity 

Step 3: Click on client/server configuration. 

Step 4:  Keep tally prime acting as "BOTH",  Enable ODBC "Yes" and check the 4 digit port number. (Enter the number provided by cloud provider)

After Receiving these details, update it in the desktop app in Settings > Static IP address in Tally host and Open ODBC port(Port number provided by cloud provider) in Tally port.

> Disposition: Sync Issue - Sync issue AWS CloudTally