SYNC ISSUE IN MOBILE

Step 1:  Check with the customer that what is the last sync time and date on mobile app. ( is it current time and date or not )

Step 2: If the date and time is not current then check if the desktop app is syncing or not from the system.

Step 3: If the Desktop app is syncing then check with the mobile network from mobile settings > Apps management > Biz Mobile app > Restrict mobile and Wi-Fi data usage. Check with enable and disable data usage 

Step 4: If the Data usage is disabled then enable it to sync the data on the mobile biz app.

Step 5: Try to change the mobile network to a Wi-Fi network to sync the data in the Biz mobile app

Step 6: Check with the Hardware of the mobile as Storage is available in the device or not as the Biz app requires storage to sync the data.

Step 7: If you see fail to connect to the server or fail to sync data error then try connecting to a different mobile's hotspot to resolve the issue.

Disposition > If resolved Sync issue - Sync_Mobile

If Not Resolved:

If all the above steps are clear and then the data is not synced, there might be a special character in the data which is not allowed to sync the data in mobile. Raise a ticket and forward to the L2 outbound team.

Note- If the issue is not resolved, then forward that call to the L2 team or raise a ticket.