ENTRIES CREATED ARE IN PENDING status

Entries created from mobile app are in pending state

Step 1: Open the desktop application

Step 2: Click on the edit option on the company name

Step 3: Check if auto import voucher settings is disabled(If disabled entries created from mobile app will not sync to tally)

Step 4: If disabled assist merchant with enabling the settings and syncing the data.

Now all the entries created from mobile app will automatically sync to tally

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue 

Scenario 2: Auto import voucher is enabled but yet all entries are in pending 

NOTE: TO CHECK THE REASON DISABLE THE AUTO IMPORT VOUCHER SETTINGS IN DESKTOP APP

Step 1: Open the desktop application

Step 2: Click on the edit option on the company name

Step 2: Disable auto import voucher settings

Step 4: Now in the companies page under the company name you will find pending entries option

Step 5: Click on pending entries and select the voucher type which was created 

Step 6: Here in entries list you will find all the entries in pending state.

Step 7: Inform merchant to select voucher class as not applicable while creating entry from mobile app

Step 8: Merchant should maintain voucher class in tally and select voucher class as not applicable while creating entry from mobile app

> If resolved

>Disposition: Mobile app Troubleshooting - Data entry setting/issue