Purpose
This page concisely lists problems with suggested solutions or workarounds. The intent is to share solutions by USG institutions to problems not well documented elsewhere.
Problems/Solutions
Electronic Collections of Type "Database" Require Service to Activate
Problem: When ordering an Electronic Collection of type Database, you cannot activate it. Alma responds that a service is required, even though Databases aren’t supposed to take a service. The result is that the POL remains in Sent status (rather than Waiting for renewal).
Solution: When ordering, use purchase type “Electronic Title – Subscription.” This will create an electronic portfolio (rather than an electron collection) but there will be no problem with activation.
Prices Not Displaying in EDI Invoices
Problem: EDI invoices load properly and connect to PO lines, but prices do not show.
Solution: This could be a problem with the definition of the price data (which segment is being used). This would have to be addressed by your vendor. Another possibility concerns an Alma setting. The setting is found in Acquisitions Configuration Menu > Other Settings. The setting “Invoice_split_additional_charges” must be set to "false." If set to true, prices will not load.
SUPPLEMENTAL LINKS
Each month's Release Notes contain a link to "known issues" and "resolved issues":
https://knowledge.exlibrisgroup.com/Alma/Release_Notes
(Use the limit to/filter by tool: for example, filter by "Acquisitions" and limit results to those that mention "print" to get the relevant release notes.)
Ex Libris Alma Extended Training: Presentations and Documents - Acquisitions (some came from the IGeLU conference)