As part of our ongoing commitment to maintain high-quality services, Scribendi has a quality assurance (QA) process in place.

The QA check (we simply refer to it as "a QA") involves having a QA editor review an order after it has been submitted to the client. Please remember that this is not a performance review but a product review. The QA does not evaluate the overall performance of the editor but rather provides a tally of potential issues or concerns to determine whether the product (the edited document) meets Scribendi's product standards.

Section 1 of the QA evaluates four policy aspects, and each is worth 5 points. Thus, a “No” answer to one of these questions will lead to a deduction of 5 points. This section is worth 20% of the QA value across all QA rubrics. The QA editor performing the QA asks the following questions:

• Did the editor follow the client's instructions?

• Was this order classed correctly? Was the word count correct? Was the service completed appropriately?

• Did the editor follow Scribendi procedure in editing and returning the files?

• Were the editor's comments appropriate and correct with regard to content, tone, spelling, and grammar?

Section 2 of the QA provides four categories (Development, Diction, Logic, and Organization) related to the breadth and caliber of the editor’s critical engagement, and based on these criteria a score is given to the work that has been completed. Each category contains two possible deductions, and the scoring of each deduction is evenly weighted based on the percent value of the section. The QA also examines the level of critical engagement with the text. This section focuses on the value that has been provided to an order beyond simple error correction, evaluating whether the editing shows engagement with the content and whether helpful suggestions and constructive criticism has been provided to improve the work at hand and to support the author in becoming a better writer.

Section 3 of the QA looks at the specific errors and inconsistencies in the document(s). The QA system divides errors into major and minor errors: a minor error is worth less than a major error. The QA editor performing the QA looks for the following types of errors:

• Mechanics/Usage errors

• Grammar/Punctuation errors

• Formatting errors

• Citation errors

• Inconsistent errors

• Miscellaneous errors

• Repeat errors

For a detailed explanation of the items on this page, please see the Scribendi - QA Instructions in the Quality Documents section of the Guidebooks tab in EditorWorks™.

The QA form will outline things as shown below:

Last Updated: 09/09/2022