If it appears the client has uploaded the wrong file (check this by comparing the file title to the order title and/or instructions), and/or has not uploaded all the required files, use the "Report Issue" button and select FILE ISSUE or INSTRUCTION ISSUE from the drop-down list. We will immediately request additional files, information, or the correct file from the client.

Please report any exceptional administration/customer service issues (strange file types, missing files, suspect client instructions [e.g., "please do my homework for me"], etc.) you see by selecting OTHER from the drop-down menu so that we can deal with the related issues as early in the service cycle as possible. Please report issues even if you do not accept the order.

Last Updated: 09/09/2022