Generally speaking, please use common sense with respect to your work and communication with us. Remember that you're working at a distance from us, so we do not know your schedule or day-to-day situation; we also have a fairly large number of freelance editors and an even larger number of clients. Be proactive and tell us what's going on, and if you can't, have a spouse or relative do so.

While reviewing orders, if you see a document that contains offensive or disturbing content, please contact Customer Service. One of our Customer Relationship Specialists can then place a warning label on the order to inform editors of the potentially offensive content. Scribendi will never force an editor to work on a document that they find upsetting or disturbing. If necessary, Customer Service will contact the client to inform them that no editors are willing to work on their document.

After picking up an order, please carefully - and immediately - review the client instructions, service, and word count and then check these against the document(s) in the order. If there are any discrepancies or file issues, please report these to Customer Service as quickly as possible. Checking the order and reporting any issues to Customer Service is one of your responsibilities as a freelance editor. If the self-serve model adopted by Scribendi is to work effectively, we need to work together to ensure that all orders are correctly updated and all issues are resolved as quickly as possible.

IMPORTANT NOTE ABOUT CLIENT FILES: If for some reason you need to send a client file to us (outside of uploading it to an order), please remember to avoid emailing client files. For data security and confidentiality reasons, we shouldn't email client documents. If you need to send us such a document, please contact Customer Service (customerservice@scribendi.com). We can then send you a link that will allow you to quickly and easily upload files in a secure and safe manner.

Last Updated: 09/09/2022