CS Helpdesk Procedure
CS Helpdesk Procedure
Verifying a Student's Identity in Workday
Verifying a Student's Identity in Workday
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Helpdesk Assistants/Support Services Team has to be part of the Helpdesk Verification Security Group before they will be able to see this information
To find a student up in Workday please follow the following steps:
From your Workday landing page (1st page you see when you login), in the search bar type in find students by Academic Record and select this.
Then in the search bar (below the main search bar), type the students name, username or 900 number:
4. Select the correct student from the list
5. From the left hand side, select Personal Information and then at the top, select Personal Information
a. Confirm their Date of Birth
6. From the left hand side, select Contact Information and confirm their personal email and phone (YOU MUST CONFIRM BOTH)
7. From the left hand side, select Academics and confirm their major
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