Supporting Resources

RT is the system that we use to file, track, and complete work orders. RT can be accessed through an internet browser at the URL www.helpdesk.adams.edu. 

Overview

During the implementation phase of a project, Workday creates and maintains a site for each customer on a secure SFTP server. The site is used to store sensitive customer data that needs to be shared among Workday implementation consultants and the customer. The use of the SFTP server ensures data security while in transit. The SFTP server utilizes public/private key technology that allows for stronger and more reliable authentication than with IDs and passwords alone. 

Purpose

This document outlines the process for generating a private/public key pair and explains how to configure an SFTP client to upload documents to Workday’s SFTP server. Instructions for installing tools, such as WinSCP, are outside the scope of this document, so do not install them yourself.

Audience

The intended audience for this document is a Workday customer who is currently implementing the Workday Solution.

Prerequisites

• Internet access and the ability to connect to a server listening on TCP Port 22

• For Windows, WinSCP software to be used as the SFTP client. To obtain a copy of WinSCP, go to Software Center on your Computer and download the application by searching WinSCP.  PuttyGen is part of the WinSCP package.

• PuttyGen software is used for generating the private and public keys.

• For Mac OS X, Cyberduck or Transmit are both well regarded SFTP application.

• Note: The free version of Cyberduck requires Java, which is bundled with adware software, the above link is to the Mac App Store version.