The most common scams
Impersonation
A scammer pretends to be a loved one, your bank, or even the government. This usually comes with urgency.
Postal company fraud
You get a suspicious text or link from a postal company. Scammers will request card details to “deliver a package”.
Digital wallet fraud
Scammers encourage you to approve your card details to be added to their digital wallet, so they can spend your funds.
Marketplace fraud
Scammers sell low-quality or non-existent products online via classified ads or through scam websites.
Warning signs include: pressure to act fast, emotional messaging, asking for personal information, requesting card details, promises, or a sense that something feels “wrong” or too good to be true.
Do not respond to any suspicious communications you receive. Do not share any personal details, and we recommend reporting it here.
Don’t panic. Get in touch with Customer Support as soon as possible. Also consider blocking your card directly in the app.
The short answer is: everyone. However, those who are less tech-savvy, less vigilant, or members of a particular scam’s target group. Also at risk is anyone impacted by a data breach, or those who have a sense that “it could never happen to them”.
Ignore unexpected communications, resist pressure, install antivirus software, always double-check the source, use strong passwords, do not open or click suspicious links, and stay vigilant as fraud attempts are ever-evolving.
Don’t panic, these things happen. Lock your card temporarily or disable your card permanently in the app and order a new one.
Head to the Cards tab in the app, choose your lost or stolen card and select ‘Lock card temporarily’.