Topic 1: Chain of Communication to and from Board Members

Topic 1: Chain of Communication to and from Board Members

Objective:
To ensure that all communication to and from Board of Education members follows a transparent and appropriate chain of command, protecting both legal compliance and professional boundaries.

Internal and External Stakeholders:

• Internal: Superintendent, Board of Education Members, Executive Assistant, Program Manager of Communications and Strategic Initiatives

• External: Parents, Students, Community Members

Step-by-Step Operations Procedure:

1. A communication is received by a Board member from a stakeholder (e.g., parent, student).

2. The Board member acknowledges receipt of the message but does not respond to the content.

3. The Board member forwards the message to the Board Chair and Superintendent.

4. The Superintendent or designee responds or assigns the appropriate administrator to follow up.

Step-by-Step Communications Procedure:

1. The public is educated (via website, FAQs, and forums) on the proper way to communicate with the Board.

2. Any staff or students reaching out to the Board are directed to the appropriate administrator or department.

3. The Program Manager of Communications and Strategic Initiatives may assist in redirecting inquiries.

4. A clear protocol is published in the annual district communication plan and family handbook.

Possible Communication Mediums:

• Email (Acknowledgement Only by Board Members)

• Website FAQs

• Public Forums

• District Communication Flyers