Topic 1: Family & Community Communication Surveys

Topic 1: Family & Community Communication Surveys

Objective:
To regularly assess the effectiveness of district communication by collecting feedback from families and community members regarding clarity, accessibility, and relevance.

Internal and External Stakeholders:

• Internal: Superintendent, Program Manager of Communications and Strategic Initiatives, Principals, Department Leaders

• External: Parents, Guardians, Community Members

Step-by-Step Operations Procedure:

1. Surveys are developed collaboratively between the Superintendent, Program Manager of Communications and Strategic Initiatives, and building leaders at least once per year.

2. Questions align with district goals, covering topics like:

   • Communication clarity

   • Source trustworthiness

   • Usefulness and timeliness of information

   • Access to school and district news

3. Survey is piloted and translated to ensure equity in access.

4. Results are compiled, analyzed, and presented to leadership and the Board.

Step-by-Step Communications Procedure:

1. Surveys are promoted via email, mobile app, website banners, and newsletters.

2. Schools hold brief survey push campaigns during conferences or events.

3. A clear deadline is communicated with at least 2 reminders sent.

4. Once results are analyzed, a public summary is shared with families and staff.

Possible Communication Mediums:

• Email & App Alerts

• Website Banner

• Paper Copies (upon request)

• Event-Based Survey Stations

• QR Code Posters