Topic 6: General Public & Community Member Inquiries

Topic 6: General Public & Community Member Inquiries

Objective:
To provide clear communication channels for residents of Old Saybrook who may not have current students enrolled but wish to stay informed or engage with the district.

Internal and External Stakeholders:

• Internal: Central Office Staff, Program Manager of Communications and Strategic Initiatives

• External: Town Residents, Retirees, Alumni, Local Taxpayers

Step-by-Step Operations Procedure:

1. Community inquiries are received through the district website or office lines.

2. Requests for information, data, or records are forwarded to the appropriate department or FOIA contact.

3. Suggestions or community partnerships are directed to the Superintendent or Program Manager of Communications and Strategic Initiatives.

Step-by-Step Communications Procedure:

1. Website includes a dedicated “Contact Us” section.

2. Periodic public newsletters and reports are shared on progress and initiatives.

3. Open houses, events, and town hall invites are promoted widely to the community.

4. Feedback from non-parent residents is welcomed through digital or in-person means.

Possible Communication Mediums:

• Website Forms

• General District Phone Line

• Email to Superintendent or PR Director

• Community Newsletters

• Public Events