Topic 1: Parent-to-District Communication Protocols

Topic 1: Parent-to-District Communication Protocols

Objective:
To support respectful, effective, and timely two-way communication between parents and district personnel, ensuring concerns and ideas are heard and addressed appropriately.

Internal and External Stakeholders:

• Internal: Teachers, Principals, Associate Principals, Central Office

• External: Parents & Guardians

Step-by-Step Operations Procedure:

1. Parents should first contact the staff member most directly connected to their concern (e.g., classroom teacher for academic issues).

2. If the issue is unresolved, the next contact is the school principal or associate principal.

   • If the issue is related to athletics or extra curricular events, the Athletic Director should be contacted in addition to the building principal and/or associate principal.

3. If the concern still requires resolution, the parent may escalate to the appropriate Central Office department.

4. The Superintendent or designee is the final level of resolution for unresolved concerns.

Step-by-Step Communications Procedure:

1. Email is the preferred method for initiating non-urgent conversations.

2. Phone calls or in-person meetings may be scheduled as follow-ups.

3. District staff should respond within 2 school days when possible.

4. Communication should remain professional, student-focused, and aligned with the district’s core values.

Possible Communication Mediums:

• Staff Email

• School Office Phone

• In-Person Meetings

• Mobile App Directory

• Contact Forms on the Website