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MEDIFY AIR INTERNAL KB
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  • Medify Air Products
  • CSR
    • Affiliate Program
    • Creating Draft Order
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    • Handling Tax-Exempt Customers
    • KLAVIYO Handling
    • Lost/Missing or Damage Package
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    • Product Manual Request
    • Refund Request
    • Replacement Request
    • Returns and Refund Tracking
    • Shipping Calculator
    • Technical Troubleshooting
    • UPS File a Claim
    • Voice: Handling Damage or Defective Units Concerns
    • Voice: Order Management
    • Warranty Handling
    • Warranty Registration
    • Where's my order? (WISMO)
  • CSM
    • Adding Customers in Shopify
    • B2C Filter Club / Recharge Management
    • B2C Filter Club / Recharge Registration
    • Class Wallet Payment
    • Creating Tickets in Hubspot
    • L2 Support Escalation
    • Order Refund Request
    • PO and Check Payment Process
    • Processing Orders for DTV Inbound
    • Quotes & Payment Link in Shopify
    • Sending SMS
    • Side Projects to Drive Revenue
  • Process & Product Updates
  • Product Manuals
  • Acknowledgement Statement Samples
  • Canned Responses Related to Natural Disasters Inquiries
  • Return Warehouse
  • Helpful Tips
MEDIFY AIR INTERNAL KB
  • PROCESS UPDATES FOR 2023

PROCESS UPDATES FOR 2025

  • MA-12 PRO Power cords Now Available Update as of 29 Jul 2025

  • RFQ Emails from Jhenry Update as of 23 Jul 2025

  • 20% Discount for Flood-Affected Areas in Texas Update as of 21 Jul 2025

  • Business Orders Online Update as of 18 Jul 2025

  • Update: Regarding the Inventory of MA-15 Filters Update as of 15 Jul 2025

  • HVAC Filters Decommissioned Notice Update as of 05 Jul 2025

  • Filter Materials Update as of 02 Jul 2025

  • Passwordless Login Enable Update as of 01 Jul 2025

  • Important: Regular MA-15 Units Update as of 27 Jun 2025

  • MA-14 Decommissioning | MA-15 Restocking Update Update as of 27 Jun 2025

  • MA-22 Filter Update Update as of 16 Jun 2025

  • MA-112 Decommission Notice Update as of 13 Jun 2025

  • Warranty Claims for Hudson Bay Purchases Update as of 02 Jun 2025

  • Print Requests Update Update as of 20 May 2025

  • MA-15 Filter Design Update as of 15 May 2025

  • Update: MA-14 Filter Design Change Update as of 07 May 2025

  • Unit Information on the Website Update as of 21 Apr 2025

  • Warranty Registry Checks Update as of 14 Apr 2025

  • Understanding Noise Level Update as of 11 Apr 2025

  • Warranty Claims Update as of 26 Mar 2025

  • Cancellation Request for Pending Orders that are pushed through Amazon Fulfillment Update as of 25 Mar 2025

  • Possible Common Issue MA-50 V3 - Not Enough Power / Control Issue Update as of 19 Mar 2025

  • MA-25 PET Filter Decommissioning Update as of 12 Mar 2025

  • Filter Club Subscriptions Swaps Update as of 12 Mar 2025

  • Parts Request Update as of 12 Mar 2025

  • Price Update Update as of 03 Mar 2025

  • Unit Recommendation Ideal for Blind People Update as of 28 Feb 2025

  • LA Dream Center Warranty Replacements Update as of 27 Feb 2025

  • Important Update on the Rewards Program Update as of 14 Feb 2025

  • CETRIX Account Update as of 14 Feb 2025

  • Carbon Pellet Good To Know Information Update as of 06 Feb 2025

  • MA-112 H13 Filter Reset Indicator Update as of 06 Feb 2025

  • Replacement Order Codes Update as of 06 Feb 2025

  • Medify Air / Amazon Canada Update as of 30 Jan 2025

  • What's New Regarding Warranty Returns & Replacement Handling Update as of 27 Jan 2025

  • Reminder | Ticket Assignment and Handling Guidelines Update as of 20 Jan 2025

  • LA Relief Pricing (Truck Sale in CA) Update as of 20 Jan 2025

  • Buy One, Give One Offer (Website Offer Only) Update as of 17 Jan 2025

  • MA-35 Remote Control Battery Update as of 14 Jan 2025

  • NOFRAUD FAILED ORDERS Update as of 14 Jan 2025

  • Medify Air Partners with FEMA for LA Wildfire Relief Update as of 11 Jan 2025

  • Wildfire Discount Code Update as of 10 Jan 2025

  • Update California Wildfire Update as of 09 Jan 2025

  • SEEL LLC (Reseller) Update as of 03 Jan 2025

PROCESS UPDATES FOR 2024

  • MA-10 Replacement Requests Update as of 23 Dec 2024

  • MA-45 CADR / CFM per fan speed level Update as of 23 Dec 2024

  • MA-12 PRO Preinstalled Filters Update as of 19 Dec 2024

  • Orders Fulfilled by Amazon via USPS Update as of 17 Dec 2024

  • Warranty Claims for Phasing-Out SKUs Update as of 17 Dec 2024

  • Influencer Inquiries Update as of 12 Dec 2024

  • MA-12 PRO Power Cords Update as of 12 Dec 2024

  • Missed Promotions Handling Update as of 26 Nov 2024

  • MA-10 Decommissioning Update as of 22 Nov 2024

  • Price Update Update as of 22 Nov 2024

  • Warehouse Operations for Thanksgiving Update as of 21 Nov 2024

  • eBay Store Now Closed Update as of 20 Nov 2024

  • MA-10 BOGO Issue Update as of 17 Nov 2024

  • MA-10 Orders to be Fulfilled by AMAZON Update as of 15 Nov 2024

  • MA-440 Replacement Filters and Aroma Tray Update as of 14 Nov 2024

  • CSM Email Endorsement Update as of 08 Nov 2024

  • We Now Accept HSA / FSA for Payment Update as of 08 Nov 2024

  • We Now Accept HSA / FSA for Payment Update as of 28 Oct 2024

  • MA-125 Unit | PM Status | 1-2 Digit numbers displayed Update as of 23 Oct 2024

  • Welcome Offer Update as of 18 Oct 2024

  • Amazon Unauthorized Sellers Update as of 15 Oct 2024

  • MPR & FPR Ratings on our HVAC Filters Update as of 15 Oct 2024

  • MA-14 Power Cord Update as of 15 Oct 2024

  • Hurricane Milton Update as of 11 Oct 2024

  • Product Manual Request Update as of 07 Oct 2024

  • Walmart Orders in Extensiv Update as of 30 Sep 2024

  • Static Pressure Drop on our HVAC Filters Update as of 25 Sep 2024

  • MA-25 Filter Design Changes Update as of 24 Sep 2024

  • MA-12 PRO Power Cord Update as of 24 Sep 2024

  • Special Handling for Jessica Youstra Update as of 23 Sep 2024

  • MA-125 Air Purifier: Numeric Indicators Explained Update as of 17 Sep 2024

  • Medify Pro Branding Update as of 13 Sep 2024

  • MA-125 UV Light Update as of 12 Sep 2024

  • HEPA Cool Neck Fan Update as of 06 Sep 2024

  • Sales Inquiries | Transferring to CSM Update as of 29 Aug 2024

  • HelpScout Snooze Option Update as of 28 Aug 2024

  • MA-22 Control Panel Lights Update as of 26 Aug 2024

  • MA-12 PRO Filters Update as of 23 Aug 2024

  • MA-1000 Timer Function Update as of 20 Aug 2024

  • Emerging Issue | State Contracts | Incorrect Filters Sent Update as of 19 Aug 2024

  • Warehouse Pick-up / Drop-offs Update as of 12 Aug 2024

  • MA-14 Filter Design Change Update as of 12 Aug 2024

  • Nationally Recognized Testing Laboratory (NRTL) Certification Update as of 07 Aug 2024

  • Amazon Fulfilled Orders for International Shipping Update as of 05 Aug 2024

  • faire.com Update as of 02 Aug 2024

  • MA-15 Smart UV Light Update as of 29 Jul 2024

  • MA-35 "888" Code Update as of 22 Jul 2024

  • MA-40 and Parts Request Update as of 17 Jul 2024

  • "For Billing" SKU Update as of 16 Jul 2024

  • Discount Handling: Applying Partial Refunds or Full Discounts Update as of 16 Jul 2024

  • Technical Troubleshooting:  Issue: Noise Update as of 16 Jul 2024

  • New Lifetime Warranty Guidelines Update as of 15 Jul 2024

  • MA-112 UV Light Update as of 28 Jun 2024

  • Black Units Decommissioning Update as of 18 Jun 2024

  • Amazon Mexico Warranty Claims Update as of 14 Jun 2024

  • MA-125 Air Flow Update as of 13 Jun 2024 

  • Current Programs Medify Air is Part of Update as of 10 Jun 2024

  • MA-18 Warranty Claims Update as of 03 Jun 2024

  • Clean Air Rooms Program Update as of 03 Jun 2024

  • Business Sales and TAX Exempt Customers (Updated) Update as of 22 May 2024

  • Pattern / Pattern Direct Update as of 21 May 2024

  • Canada, Medify CA / Shopify Update Update as of 21 May 2024

  • MA-50 v3 Dimensions Update as of 09 May 2024

  • Credit Card Updates and/or Payments Over the Phone Update as of 09 May 2024

  • Business Sales and TAX Exempt Customers Update as of 08 May 2024

  • Noise Level MA-125 Unit Update as of 25 Apr 2024

  • NETSUITE - Order Modifications and Missed Rebuy items Update as of 15 Apr 2024

  • Updating Filterclub Payment Method Update as of 09 Apr 2024

  • MA-50V.3R vs MA-50V.3UR Dimension Update as of 18 Mar 2024

  • FilterClub | Shopify Checkout Update as of 11 Mar 2024

  • Amazon UK/EU Store Update as of 29 Feb 2024

  • Extensive Manual Orders Update as of 15 Feb 2024

  • MA-40-WHITE V3.0 Update as of 12 Feb 2024

  • MA-125 Dimmer Function Explained Update as of 05 Feb 2024

  • Creating Draft Orders for Billing Purposes Additional Handling Update as of 24 Jan 2024

  • CLR Orders Update as of 23 Jan 2024

  • Order Processing - New Process Update as of 08 Jan 2024

  • Knowles Avenue Fund Orders Update as of 08 Jan 2024

WAGMI SOLUTIONS LTD. 
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