PROCESS UPDATE:
Update as of 06 FEB 2025
REPLACEMENT ORDER CODES
CATEGORY REASON CODE DESCRIPTION
Warranty Replacement WR - 01 Noise / Sound
Warranty Replacement WR - 02 Smell / Odor
Warranty Replacement WR - 03 LED / Light / Control Panel Issue
Warranty Replacement WR - 04 Power / Cord Issue
Warranty Replacement WR - 05 Damaged Upon Delivery
Warranty Replacement WR - 06 Damaged / Defective Filter
Warranty Replacement WR - 07 Fan Issue (Fan not turning)
Warranty Replacement WR - 08 Other Issue / Defect
Free Order PR/Influencer Request PR/Influencer Orders
Free Order Sample Request
Free Order Free Order | Goodwill | Donation
Free Order Compensation Service Failure or Inconvenience
Reprocessed Order Missed Promotion Promotion was Not Applied at Checkout
Reprocessed Order Rebuy | XXXXXX Order Was Not Captured by Extensiv
Reprocessed Order Stuck Order | XXXXXX Tracking Number is Generated, but No Movement
Reprocessed Order Missing Item | XXXXXX Incomplete Order Fulfillment
Reprocessed Order Unfulfilled | XXXXXX The entire order has not been fulfilled
UPS UPS | Lost | XXXXXX Tracking Shows No Movement
Package Is Marked as Delivered but Not Received
Package Lost in Transit
UPS Acknowledges the Loss
UPS UPS | Damaged | XXXXXX Physical Damage to the Package
Items Damaged Upon Arrival
UPS Acknowledges Damage
UPS UPS | Failed Delivery | XXXXXX Failed Delivery
Amazon Amazon | Lost | XXXXXX Tracking Shows No Movement
Package Is Marked as Delivered but Not Received
Package Lost in Transit
Amazon Amazon | Damaged | XXXXXX Physical Damage to the Package
Items Damaged Upon Arrival
Amazon Amazon | Stuck Order | XXXXXX Unshipped/ Unfulfilled order/ item in Amazon
Note: Please use this code only when processing replacements for Medify Air SKUs or orders that are still unfulfilled through Amazon MCF.
Before creating the replacement, please make sure to cancel the Amazon MCF order and the corresponding order in Extensiv.
If you're unsure how to check or cancel the orders, please feel free to reach out to anyone with Amazon access (Leads or L2 team)