Below are some canned responses to help your team as they get questions related to natural disasters:

• Customer Question: 

  • I was impacted by {Natural Disaster} and wanted to see what Medify Air is doing to help?

• Customer Success:

  • "We at Medify Air are so sorry to hear that you were affected by {Natural Disaster}. 

Our team is exploring ways to best support affected communities, including partnering with local government agencies and non-profit organizations."

• Customer Question:

  • Am I able to get free product?

• Medify Response:

  • "At this time, we aren’t able to provide individual donations directly. Instead, we coordinate all donations through government and non-profit partners who manage local distribution. Could you please share your ZIP code? 

We’d love to check if your area qualifies for a 20% discount on our products as part of our emergency relief support."