Returns & Refund Tracking

Please remember to track all returns and refunds using the CS Master Tracker. 

This tool is essential for reporting frequently returned or refunded units/filters and provides valuable feedback to Medify Air on areas that may need improvement.

Guidelines for Tracking:

1. Returns:

1. • 1. • • Start tracking when a return label is issued. You may add the RL tracking number on the Notes column

          • Filter for cases needing follow-up.

          • Update the status to the New Order Number or Refunded once resolved.

1. Replacements Only:

   • Begin tracking when a new order is created.

3. UPS Lost/Damaged Claims:

   • Track after a refund or replacement order has been processed.