Product Manual Request

PROCESS UPDATE:

Update as of 07 OCT 2024

Customer's may reach out to request a printed copy of the product manual.

We have transitioned to a paperless approach to provide more eco-friendly and convenient solutions to our customers. Instead of including a printed manual with our air purifiers, we now offer the option to access the manual directly on our website.

How to Handle Product Manual Request.

1. Explain that we have transitioned to a paperless approach to provide more eco-friendly and convenient solutions to our customers.

2. Ask for the unit model if not yet provided or identified.

*** If the customer doesn't know the unit model you may ask the customer to check the sticker on the body of the unit or ask for their order number if ordered through our website or Medify Air agent. 

3. There are 3 options how the customer can obtain a copy of the product manual

a. Access the manual directly on our website https://medifyair.com/pages/product-manuals..

Offer to walk through the customer to the website where they can find the copy of the product manual. 

Medify Air Website> Below the website select Product Manual under Company > Look for the Unit Model > Click Download Manual

b. Send a copy to the customer's email address.

c. If the customer prefers a printed copy after offering to walk through or email: 

L1, Omni and CSM

>> Please endorse to L2

L2

>> All requests for printed manuals should be directed to Grace (grace@medifyair.com) and CC to Lisa