Where's my order?
(WISMO)

1. Search for the order by entering any of the following on the search field:

• Order Number - #12345 sample format

• Email Address

• Full Name

2.  Select the order/customer you are looking for.

3.  From customer information, you may click on the order number found on the Last Order placed.

• If it is a different order number, still click on the Order Number then look for Customer details found on the right side then click on orders.

See sample below: 

• You then should see all orders placed by customer via Shopify, including any refunds processed or discounts applied.

4.  Click on the Order # you are looking for then it will route you to the Order details.

***Street Address

• This should be the last option to search for the Order.  This should only be used if we weren’t able to search using the first 3 mentioned above 

5.  Check the Status of the Order if Fulfilled or Unfulfilled

• If order is fulfilled.  Look for the Tracking number and click on the hyperlink to direct you to the UPS website to check delivery status. 

Click View Details for more information and Select Shipment Progress to see specific details on the  movement of the delivery. 

1. Open the UPS website.

2. Always make sure you are logged in

3. Search by using the tracking number. For multiple orders, make sure to check for other tracking numbers that may be found under the Main Tracking number.

FYI - You will see more order details, including Order # by clicking on the View Details, choose Shipment details:

This tool will provide you with the warranty registration information of the customer.

If they were able to register for the lifetime warranty of their unit/s. 

1. 1. Access the Jotform Link

   2. Search for the order using either of the following:

• Order number

• Email Address

•  Full Name

• Phone number 

• Shipping Address