Creating Return Labels

1. Launch XPS.

2. Select Ship. 

3. Click Create New Shipment.

4. Fill Out the Reference field. Format: SKU_Order Number_Reason Ex. MA-15-W1_#12345_Power Issue

5. Click the Left Right Arrow to Switch the Sender and Receiver to the warehouse address. 

6.  Check the customer’s address to identify if the receiver should be Cerritos or Tamarac Warehouse.

Cerritos for West, Tamarac for East.

7.  Fill out the Sender Field using the customer’s information.

You may tick the box beside Return Address is different from the sender address if necessary.

• Name

• Company Name (if applicable)

Copy the customer's name in the field if residential

• Zip

• City

• State

• Address 1

• Customer's Active Phone Number (use the number provided by the customer or found in the order)

• Email Address

8.  Under Select Service, choose UPS Ground.

9.  Under Select Package, choose the SKU for return.

Note: SKUs with R at the end of the unit name are for replacement filter/s. 

10.  Once the SKU is selected,  check the dimension from the Product List Document to make sure that the dimension is correct.

11.  The Content Description box is Optional but you may put the SKU Product Name.

12.  Signature box should always be No Delivery Confirmation.

13.  Click Ship UPS Ground.

Note: If the address entered in the Sender field is not validated by UPS there’s a button to select Use UPS Validated Address to continue. 

14.  Double check all the details if correct, then Hit Save.