PROCESS UPDATE & REMINDER:
Update as of 10 JUN 2024
FYI. For customers asking where their unit/filters are from, these are the current programs Medify Air is part of,
will add more information as soon as I get more.
San Joaquín Valley x Medify Air Residential Program
Order identifiable by PO G-XXXXX
Clean Air Rooms Program, through the Valley Air District.
Unit/s Filters: MA-25-W1 VP
Program contact number: 559-230-5858 - Ariana Bovee
Project Hope
Non-Profit Organization
Order identifiable by PO HQ-xxxxx-xxxx-xxx
Kacie McDonnell. kmcdonnell@projecthope.org
This program was funded by the Department of Health in Illinois.
There are other programs that Medify Air is part of, you may advise the callers of similar scenarios;
If schools are calling asking, the best thing to say would be that their State Dept of Health or Dept of Education is providing them to schools in the state that opted in. So at some point it could be the case that an administrator at their school were the ones to opt in. They are free of charge to the school.
For residential programs, it would be San Joaquin Valley, Bay Area Management District and San Luis Obispo (under RA United)
In all programs, you may assure customers that there is nothing out of pocket for the end user.
Note that We have other programs being handled by Grainger and MSC, similar to RA, they provide us the POs for the units/filters being sent out to end users. In all cases, if we were asked to provide the end user a copy of the PO, this is not for us to provide. We could only provide them with the reference number but we have to refer them back to their provider.