PROCESS UPDATE:
Update as of 14 JAN 2025
We’ve noticed an increase in orders failing NoFraud screening due to proximity issues, particularly during the ongoing wildfire concerns.
To address this, here’s the temporary guideline:
Orders failing due to a billing vs. shipping address mismatch can be bypassed, provided that no other red flags are present.
L1:
For CA customers whose orders were canceled due to NoFraud failure, kindly advise them to place a new order.
Remind them to respond promptly to any email or SMS verification they receive to confirm their purchase.
L2:
Before canceling any CA orders that failed NoFraud screening, please check with Gerny first for approval.