PROCESS UPDATE:

Update as of 15 APR 2024

• All order modifications, such as Change in SKU or quantity as well as cancellations will have to match  Netsuite.

• For SKU or quantity change, as well as Rebuy missed SKU - please tag Gerny in the Helpscout notes so I can make the necessary changes. You may just handle and close the ticket/ conversation as usual.

Sample:  (kindly include the order number and changes made)

@Randz - For Netsuite update

Order Number: 123456

Changed SKU from MA-125-B1 to MA-125