PROCESS UPDATE:
Update as of 24 JAN 2024
Medifyair is checking all 'skipped' orders, which occur when an order is placed in Shopify but no item is shipped, or when an order doesn't sync with Extensiv. These orders can impact accounting and financials. Therefore, when creating drafts and orders, please include details in the notes to explain why we billed our customers. This will facilitate easier tracking.
Some Examples are:
Billing for SKU change price difference.
Billing for FC cancelation price difference.
Billing for SKU that's not yet in Shopify
Split payments
Include the following in your notes:
A brief narrative of the reason for the order to make it easier for the auditors. Original order number (if any) Anything else that would help explain the order.
Examples:
Payment to cover the price difference for the item exchange.
MA-14R-1 OOS to MA-14R-2.
Order modified in Extensiv/3PL
Paid back Filterclub discount.
The customer didn't intend to subscribe to Filterclub and paid the regular price. Original order xxxxx
Product payment.
SKU MA-25PR-1 SKU not available in Shopify
Manual Order xxxxx created in Extensiv (add tracking number later)
Part of split payment.
<Order xxxxx> - Bill for <MAIN ORDER>, CC #1
<Order xxxxx> - Bill for <MAIN ORDER>, CC #2
Heads up! The handling of these scenarios would most probably change.
Will provide updates as soon as available.