HelpScout Snooze Option

PROCESS UPDATE:

Update as of 28 AUG 2024

HelpScout now has snooze feature.

You may click on the clock icon and set the time and date that the ticket would go back to "Active" status. 

Helpscout will give you suggestions, but you can type your preferred schedule.

Example:  11:30 am, Sept 13.

Note that if you set the Resolution status as "For Follow up" the ticket will reopen on the date the old follow-up Field is set. 

To avoid this, do not add a follow up date on the Follow-up date field and set the snooze time using the new function instead.