PROCESS UPDATE:

Update as of 02 JUN 2025

Unfortunately, Hudson Bay is not an authorized seller of Medify Air units. 

As a result, any products purchased from them are not covered under our warranty.

Medify Air is not liable for any defective units sold by Hudson Bay, as they were not an official reseller of our products. 

Customers seeking warranty claims for purchases made through Hudson Bay should be directed back to them for resolution. 

You may provide the following information about Hudson Bay. 

However, since the business has closed, there is no guarantee that they would reply. Hopefully it would help.