PROCESS UPDATE:
Update as of 26 MAR 2025
Please continue processing returns and warranty claims based on the previous guidelines.
You may disregard the information on the FAQ page, as the web team is still working on aligning agreements and documents.
We will update the FAQ soon.
Warranty Claim Requirements:
Proof of a non-functioning unit (photos or video required).
The product must be registered for warranty, with proof of an order number or purchase receipt.
Customers should dispose of defective the units; no need to return
No warranty coverage for filters.