PROCESS UPDATE:
Update as of 12 MAR 2025
For non-customers (Units purchased from unauthorized resellers), or pending customers (Did not provide the receipt for the unit/s), there will be charges for the parts that they will be requesting. For now, only MA-35 wall-mounting brackets and remote controls have pricing.
MA-35 Remote: $24.99
MA-35 Wall-mount bracket: $11.99
L1:
Prior to sending the invoice to the customer, check with L2 first if the requested part is available.
If so, ensure that the customer will be paying for the requested part.
Create an order with the "For Billing" SKU and then deduct a certain amount to just match the total that the customer should be paying.
L2:
Send the requested part to tamaracwhse@scslax.com and create the needed shipping label.
From there, mark the order as fulfilled with the label's tracking number.
As for other parts such as sensors, pre-filters, base covers, we'll have them reviewed upon request.