PROCESS UPDATE:
Update as of 12 MAR 2025
We'll now proceed with the manual swap of MA-25 PET to MA-25 H13.
You may use the script below to notify the customers of the change.
Subject: Important Update to Your MA-25 Filter Subscription
Hi [Customer],
We hope this email finds you well!
Thank you for your continued support and trust in Medify Air-we truly appreciate having you as part of our Filter Club. We're reaching out to inform you that the MA-25 PET Filter has been discontinued and will no longer be available. Moving forward, we will replace your subscription item with the standard MA-25 True HEPA H13 filter.
Rest assured, the standard MA-25 filter still offers the same reliable H13 filtration performance you depend on-just without the extra carbon layer that was included in the PET version. This change will not affect your subscription's pricing or the quality you've come to expect from Medify Air.
If you need to make any changes to your subscription, simply log in to your account and visit the "Manage Your Subscription" page. We've made it easy for you to update your preferences as needed.
Should you have any questions or concerns, our Customer Service Team is here to help. Please don't hesitate to reach out.
Thank you again for choosing Medify Air. We look forward to continuing to serve you!