PROCESS UPDATE:
Update as of 09 JAN 2025
This is to inform you about the ongoing WILDFIRES in California. You may receive inquiries or concerns from affected customers.
Here’s what you need to know and how to approach these interactions:
Show Empathy:
Understand that these are challenging times for many customers. Use empathetic language to acknowledge their concerns and provide reassurance.
Sample phrases like:
"I can only imagine how tough this must be for you" or "I'm truly sorry to hear that you've been affected by the wildfire."
Don't forget to:
Listen Actively:
Provide a space for them to share their experiences.
Listen without interruption and give them your full attention.
This shows that you value their feelings and experiences.
Be Patient and Compassionate:
Recognize that emotions can run high during such stressful times.
Be patient, and give them time to express themselves.
This will help them feel more comfortable sharing.
Air Quality Impact:
Wildfires release harmful particulate matter (PM2.5), significantly degrading air quality.
Smoke from these fires can travel across state lines, potentially affecting customers outside California as well.
Wildfire smoke irritates the eyes, nose, throat, and lungs. It can make it hard to breathe and make people cough or wheeze.
Use Available Resources:
Share relevant information about how air purifiers can help improve indoor air quality.
Provide guidance on selecting the appropriate filters and units, particularly for smoke filtration.
Direct customers to FAQs or blogs for further assistance if needed.
Offer Assistance:
Check their unit warranty or pending orders for prompt resolution.
If customers inquire about purchasing air purifiers, highlight any promotions or in-stock units that can help.
Let’s make sure to respond thoughtfully and assist them with the best solutions during this time.
Please don’t hesitate to reach out if you encounter unique concerns or need further guidance.
Read more safety guidelines here