The history section lists the updates and changes made by either admin, a user or the technician
The date and time of the update happens is listed
The middle area shows which user made the changes
Admin - The system
Email Address - The technician or the admin user
Last section shows the action done
This is a system update that shows a successful payment, it is listed under admin because it was processed by the payment link sent to the customer
This can be done by the technician or an admin user
These are examples on changes made to the services listed
Changes made on the status of the appointment, to check on arrival on current status
Cancelation and time changes
This is an example of the customer accepting a time suggestion or if an admin user manually assigned the appointment