Appointment Status/Markers

New Status - Status can mean the following

1. We are currently awaiting an update from the technician or customer (tentative schedule)

2. The Appointment has been duplicated by the system as another appointment similar in nature is still on open status

3. The appointment has been booked on admin that has not been sent out automatically

• This status is to be manually moved by dispatch in case updates occurs or if the appointment is considered valid

Supported Status

• Appointments that has not been claimed by the technician

• If the color starts blinking, that indicates that we are either one hour before the requested time frame, it will keep blinking during and after until we cancel it manually

Assigned Status

• Appointment that are claimed by a technician

On My Way Status

• This status is updated once the technician is on the way

Arrived Status

• This status shows that the technician has arrived to the customer's location

In Progress Status

- This status shows that the technician has already began working or is currently working on the service requested

Done Status

• Indicates that the status is closed, either paid or canceled

Canceled Status

• Appointments that have been canceled, please review definitions on cancelations here