Claims Guides

General Rules on Coverage (Notes)

Not Covered

1. Any issues encountered before the activation of the membership are automatically voided as a pre-existing condition

   1. If there are any indicators that the claim made was previously reported or damaged prior to the membership coverage start date is determined

2. Wear & Tear

3. Negligence

   1. Incorrect use 

   2. Improper care & cleaning

   3. Damage caused by cleaning

   4. Accidental or Intentional Damage

   5. Non-Puls related maintenance, repair or replacement (unless authorized)

4. Exposure to the elements

   1. Damage due to exposure to weather conditions

   2. Improper electrical supply 

   3. Infestation

   4. Damage due to (storms, fire, tornadoes etc.)

5. Not under the consumer's possession

   1. Product has been given away

   2. Product was stolen or lost

6. Manufacturer defects

7. Accessories & Consumables

Claims Resolutions 

• Our terms and conditions list 4 possible, it is important to note that we will always choose the cheapest resolution

  • Cost of authorized repairs

  • Cost of product replacement of similar features

  • Cost of reimbursement for authorized repairs

  • Max limit on the product

Our first approach will always attempt a repair unless the cost of the repairs exceeds the cost of a replacement unit. A service call must happen first for us to determine our next step these are scenarios wherein we would need to resolve the claim  using the other listed options 

1. Parts are no longer available, and no alternatives

   • This will result in us either replacing the unit or a buyout on the maximum amount possible

2. Parts are backordered

   • This will result in us either replacing the unit or a buyout on the maximum amount possible

3. The unit is no longer repairable

   • This will result in us either replacing the unit or a buyout on the maximum amount possible

4. No service techs are listed for us to cater to the customer 

   • We can authorize another service provider that the customer trusts

   • We can do a buyout plan similar to those listed above

Important

Technician for claims appointments

• They need to be approved by MT & MM

• Please check if approval is one-time only 

  • One-time approved claims technician will only have the certificate to be able to assign the tech

  • Once assigned removed the certificate to claim

Parts concerns

• Always the validity of pricing and availability on 3 sites

  • Parts Select

  • Sears Parts Direct

  • Reliable Parts

• Report overpricing immediately if the gap of the price reported is above $50 of the average market cost

• Refurbished parts will be allowed only upon approval

Always get the part number from the technician to determine actual status and average parts cost