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  • IMPORTANT
  • PULS
    • PULS
      • Puls Technician
        • Types of Technicians
          • Lead Partner Techs
        • Puls Technician Payout
          • Deductions
          • Tips
          • Tech Rating
        • Onboarding/Recruitment
        • Technician Status
        • Quotation
        • Technician Insurance
        • Automated Processes (T)
      • Directory
      • HQ
    • Products
      • Appliance Repair
      • TV Mounting
        • Mounts/Brackets
        • Wall Types
        • Concealments
        • TV Mounting Terms
        • Connecting Devices
        • Soundbar
        • Surround Sound Setup
        • Additional Cables
      • Handyman
        • General Handyman Hours
        • Furniture Assembly
        • Appliance Install
        • Drywall Repair
          • Drywall Terms
        • Electrical Services
        • Fan Install
        • Gutter Cleaning
        • Light Install
        • Power Washing Services
        • Wall Hanging
        • Window Treatments Installation
        • Interior Painting
        • Hardware Installation
        • Home check-up
        • Big Ass Fans
        • Height/Area Limitations
        • HDM DNS List
      • Plumbing
      • Smart Home Installation
      • Garage Doors
      • Mobile Repair
    • Booking
    • Membership (M)
    • Coupons & Discounts
    • Customer Portal
  • TOOLS
    • Admin
      • Technicians Tab
        • Technician Profile
          • Tech Profile
          • Tech Schedule
          • Service Areas
          • TIR
          • Job History
          • Skills
          • Certificates
          • History
      • Availability Tab
      • Messages Tab
      • Appointments Tab
        • Appointment Status
          • Definitions of Cancelations
          • Definitions of Resolved
          • Invoice & Summary Links
        • Appointment information
          • Appointment Details
          • Relevant Techs
          • STF TAB
          • Appointment Chat
          • Appointment Notes
          • Appointment Payment
          • Appointment Payout
          • Appointment History
          • Appointment Payment Link
          • Appointment Reschedule Link
        • Filters
          • Power Links
      • Claims Tab
      • Contacts Tab
        • Contacts Page
          • Quotes (C)
          • Membership (C)
          • Sales (C)
          • Action Button (C)
      • Additional Payouts Tab
      • Tech Incident Report Tab
        • TIR Categories/Rules
      • Heat Map Tab
    • Slack
      • Workflows
    • Salesforce
      • Case Responding
      • Case Layout
      • Emailing
      • Merging, Searching, Ownership Changes
      • Creating a new case
      • Closing Cases / Case Status
    • Call Dispositions
      • Sales (D)
      • Customers (D)
      • Technician (D)
    • AirCall
      • Logging In
      • Dispositions
  • PROPERTY MANAGEMENT
    • TERMINOLOGIES
    • BRIEF TASK DESCRIPTION
    • SLACK CHANNELS
    • ADMIN PROCESS
      • WORK ORDER CREATION
      • QUOTE CREATION
      • APPOINTMENT CREATION
      • TECHNICIAN BROADCASTING AND OUTSOURCING
      • TECHNICIAN PROFILE CREATION
      • TECHNICIAN ASSIGNMENT
      • INVOICE CREATION
      • NOTATIONS
    • ADMIN PM INBOX
    • PM PORTALS
      • PROPERTY MELD
        • MALIN PM
        • TOP SHELF PM
        • SHANNON PM
    • 3P TECH WEB PORTAL
  • ONGOING PROJECTS
  • DISPATCH GUIDELINES
  • DISPATCH
    • PTF
      • Operating Procedures (P)
    • STF / ASU
      • Operating Procedures (S)
    • BROADCASTING
      • Operating Processes (B)
        • Tools
    • COLLECTIONS
      • Collections Process
      • Collection Steps
    • CHATS
  • ESCALATIONS (T)
    • Cases (Email Support)
      • Case Creation (c)
      • Report Locations (c)
      • Case Responses (c)
      • Case Issue Category & Reasons (c)
    • Refunds
      • Refunds Creation
    • Guarantees
      • Guarantee Template w/ 90 days
        • 90 Days Guarantee Template
        • Extended Guarantee Template
      • Guarantee Steps
      • Guarantee Guidelines
    • SMM
      • SMM Tasks
  • ESCALATION SCENARIOS
    • Escalation Resolutions
  • FORMS
  • SHEETS
  • BULLETINS
    • General Electric
      • Cooktop (GE)
    • Electrolux / Frigidaire
      • Cooktop (E/F)
    • Samsung
    • LG
      • Refrigerator (LG)
      • Washer (LG)
      • Dryer (LG)
  • PHOTO DUMP
  • MEMBERSHIP
    • Membership Cancelation
      • Annual Renewal Cancelation
      • Monthly Renewal Cancelation
    • Broadcasting (M)
    • Emails (M)
    • Claims
      • Processing Claims
      • Claims Appointments
      • Claims Guides
      • General Resolution Guide
    • Appliance Research
    • Membership Types
      • Click & Fix
      • Essential Protection
      • Standard Protection
      • Appliance Protection
      • Whole Home Warranty
      • Systems Protection
  • TRAINING GUIDE
  • CALL FLOW
    • Cancelation Calls
      • QA Guidelines (CC)
    • Scheduling Calls
      • QA Guidelines (SC)
    • Reschedule Calls
      • QA Guidelines (RC)
    • Outbound Membership Sales
      • QA Guidelines (OMS)
Tools

Admin

Technicians

Used to locate technicians, View technician profiles, Filter technicians

Availability

Used to filter technician's sent availability per market

Messages

Used to check all messages sent on general chat & broadcast messages

Heat Map

Used to filter locations and match to the nearest technicians

Appointments

Used to view all appointments statuses, filter markets and statuses

Claims

Used to view all protections claims submitted

Contacts

Used to view all contact information in the data base

Additional Payouts

Used to review all tips

Tech Incident Report

Used to view, filter & locate all reports submitted for a technician

Photo Dump Puls Tools Dispatch Membership Escalations Escalation Scenarios
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