Dispositions are the main reasons the call was made

• It is important that the disposition listed is the initial purpose of the call 

• This is being tracked to allow data for changes and improvement

• The disposition available at the end of the calls is based on the campaign the caller used to do outbound or the phone number the customer used to call in. 

• Dispositions will be marked with the following and should be used correctly 

  • IBT - Inbound Technician Calls

  • OBT - Outbound Technician Calls

  • IBC -  Inbound Customer Calls

  • OBC - Outbound Customer Calls

• Each disposition is designed for each call type

  • Sales Campaign

  • Customer Campaign

  • Technician Campaign